California Privacy Notice (CCPA)

This California Privacy Notice supplements our Privacy Policy and applies to California residents ("you"). It describes the personal information Pro Assist Global Inc. ("Pro Assist," "we," "us") collects, how we use and disclose it, and your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"). Terms defined in the CCPA have the same meaning here. This notice is also our notice at collection for California residents.

The short version. We do not sell personal information, and we do not share it for cross-context behavioral advertising. You may ask us to tell you what we hold, to delete it, or to correct it. To ask, email weare@theproassist.com or call (312) 675-2985. We will not treat you differently for asking.

1. About this notice

It covers personal information about visitors to our Site, prospects, our clients and their team members, and callers. It does not cover people who apply to work with us or who work for us. If you are one of those people and live in California, contact us and we will give you the privacy information that applies to you.

We act in two roles. For information about visitors, prospects, and clients, we are the "business" that decides how it is used. For information about callers that we handle for a client, such as call recordings and messages, we are the client's "service provider," and the client is the business. Section 9 explains what that means for your requests.

We apply the rights described here to California residents.

2. Information we collect

In the past 12 months, we collected the following categories of personal information. The table lists every CCPA category, so you can see what we do and do not collect.

Category	What this means at Pro Assist	Collected?
A. Identifiers	Name, email address, phone number, business name, username, and IP address.	Yes
B. Customer records (Cal. Civ. Code 1798.80(e))	Name, signature on a service agreement, business address, telephone number, and payment reference details. We do not store card numbers or bank login details.	Yes, limited
C. Protected classifications	We do not ask for them. A caller may volunteer details such as age or a health condition, so call audio may contain them.	No, not on purpose
D. Commercial information	The plan you chose, service history, billing and payment records, and inquiry history.	Yes
E. Biometric information	We do not make voiceprints or use biometric identification.	No
F. Internet or network activity	Pages viewed, browser and device type, IP address, and cookies, as our Privacy Policy describes.	Yes
G. Geolocation data	We do not collect precise location. An IP address can show a general area.	No
H. Audio, electronic, or similar information	Call recordings, voicemails, transcripts, and text messages.	Yes
I. Professional or employment-related information	Business name, industry, job title, and team size.	Yes
J. Non-public education information	Not collected.	No
K. Inferences	We do not build profiles about your preferences or characteristics.	No

Sensitive personal information

Type	What this means at Pro Assist	Collected?
Account log-in with password	Dashboard usernames and passwords. Passwords are stored in scrambled, hashed form.	Yes
Contents of calls and messages	The content of calls and texts we handle for our clients. We handle it as the client's service provider (see Section 9).	Yes
Other sensitive details	Government ID numbers, financial account numbers, health information, race or ethnic origin, religion, sexual orientation, and precise location. We do not ask for them. A caller may volunteer some during a call.	No, not on purpose

Personal information does not include publicly available information from government records, information that has been de-identified or combined so it no longer identifies a person, or information the CCPA does not cover, such as information governed by HIPAA.

3. Where we get it

From you, when you use our Get Started form, ask for a PDF plan from one of our free tools, book a call, sign an agreement, or use the Dashboards. A free tool runs in your browser, and we receive your email, any details you add, and a summary of your result only when you ask for the PDF.
From our clients, about their team members and the callers who reach them.
From callers, when they speak with our receptionists.
Automatically, from your browser or device when you use our Site.
From public sources and data providers, such as business listings, when we contact businesses about our services.

4. How we use it

We use personal information for these business purposes:

to answer and place calls, take messages, book appointments, and route calls as our clients direct;
to respond to inquiries, schedule consultations, and follow up on what you asked about;
to set up, run, bill, and support client accounts and Dashboards;
to check accuracy, train and review our team, and resolve disputes about what was said;
to keep the Services secure and to detect and prevent fraud and abuse;
to debug, maintain, and improve the Services, including with information that has been de-identified or combined;
to contact prospects about our services, by text message only if you agreed to texts;
to follow the law, respond to legal requests, and enforce our agreements.

We will not collect more categories of personal information, or use what we collected for a materially different purpose, without telling you first.

5. Selling, sharing, and sensitive information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.
Under 16. We do not knowingly sell or share the personal information of anyone under 16.
Opt-out signals. If your browser sends an opt-out preference signal such as Global Privacy Control, we treat it as a request to opt out, even though we have nothing to opt you out of today.
Sensitive information. We use it only to provide the Services and for other uses the law allows without a right to limit. We do not use it to infer characteristics about you, so we do not offer a "Limit the Use of My Sensitive Personal Information" link.

6. Who we disclose it to, and how long we keep it

In the past 12 months we disclosed personal information for business purposes to the recipients below. Our service providers may use it only to provide services to us, under contract. How long we keep each kind of information is in the last column.

Information	Disclosed to	How long we keep it
Inquiry and prospect details (identifiers, professional information)	Service providers for website hosting, email and productivity tools, and scheduling.	While we are in contact with you, and up to 24 months after our last contact unless you become a client.
Client account and billing records (identifiers, customer records, commercial information)	Service providers for hosting, email, banking, and accounting, and professional advisers.	For the life of the account, and afterwards as long as tax, accounting, and legal rules require.
Call recordings, voicemails, transcripts, and messages (audio and electronic information)	The client whose line it is and its authorized Dashboard users. Service providers that host, store, or transcribe them for us. Authorities, where the law requires.	Up to 12 months by default, unless the client asks us in writing for a different period or we must keep them for a legal reason.
Dashboard log-in details (account log-in and password)	Service providers that host the Dashboards.	While the account is active. Removed after it closes, except records we must keep.
Website and device information (internet or network activity)	Our website host and our scheduling widget provider.	A short time, for security and troubleshooting.
Text-message consent and opt-out records (identifiers, commercial information)	Service providers that host our records and help us send texts.	At least four years, so we can show that we honored your choices.

7. Your California rights

Know and access. Ask us for the categories of personal information we collected about you, the categories of sources, why we collected it, the categories of recipients, and the specific pieces of personal information we hold. The answer covers at least the past 12 months, and longer if you ask and it is not impractical. You may ask for a portable copy.
Delete. Ask us to delete personal information we collected from you, and we will also tell our service providers to delete it. Some exceptions apply, listed in Section 8.
Correct. Ask us to fix personal information about you that is wrong.
Opt out of sale or sharing. We do not sell or share, so there is nothing to opt out of. We still honor opt-out signals, as Section 5 says.
Limit sensitive information. Not offered, for the reason in Section 5.
No retaliation. See Section 10.

8. How to make a request

Email weare@theproassist.com or call (312) 675-2985. You can also use the Get Started form on our Contact page and write "California privacy request" in the message box. By mail: Pro Assist Global Inc., Attn: Privacy, 5830 E 2nd St, Ste 7000 #38965, Casper, Wyoming 82609, USA.

Confirming your request. We confirm we received it within 10 business days and respond within 45 days. If we need more time, we may take up to 45 more days and will tell you why.
Verifying who you are. We match what you tell us, such as your email address or phone number, to what we hold. For some requests, we may ask for a little more. We will not ask for your Social Security number. If we cannot verify you, we cannot act on the request.
Authorized agents. You may use a person or business registered with the California Secretary of State to ask for you. We may ask for your written permission, and ask you to confirm with us directly.
Limits and cost. There is no fee unless a request is clearly excessive or repeated, and then we will explain first. We need not answer more than two requests to know in 12 months.
When we may say no. We may keep information, and decline a deletion request in part, when we need it to provide a service you asked for or perform our contract, to prevent fraud and protect security, to follow the law, to exercise or defend legal claims, or for internal uses that fit what you would expect. We will tell you if we do.
How we reply. By email or by mail, as you choose.

9. Calls we handle for our clients

If your request is about a call, recording, or message that we handled for one of our clients, that client is the business responsible for it. Where the CCPA allows, we may pass your request to the client, or tell you that we cannot act on it ourselves because we are the client's service provider and tell you to contact the business you called. We help route it either way. Calls are recorded, and callers are told at the start. See our Call Recording Notice.

10. Non-discrimination

We will not deny you our Services, charge you a different price, or give you a different level or quality of service because you used your CCPA rights. We do not offer financial incentives or price differences tied to personal information.

11. Other California notices

"Shine the Light" (Civil Code section 1798.83). We do not disclose personal information to third parties for their own direct marketing.
Do Not Track. We do not track you across other websites, so we do not respond to "Do Not Track" signals. Our cookies are described in our Privacy Policy.
Call recording. California requires everyone on a call to consent to recording. We announce it at the start of every call. See our Call Recording Notice.

12. Changes and contact

We review this notice at least once every 12 months, and we may change it at any time. We will post the new version here with a new "Last updated" date. Related documents: our Privacy Policy, Terms of Service, SMS Terms, and Call Recording Notice.

Pro Assist Global Inc., Attn: Privacy, 5830 E 2nd St, Ste 7000 #38965, Casper, Wyoming 82609, USA. Email weare@theproassist.com. Phone (312) 675-2985.