Maintenance emergencies and leasing inquiries don't stop after 5pm on Friday. Pro Assist triages tenant calls, routes true emergencies to your on-call team, and keeps leasing inquiries from going cold. Evening coverage until 10pm your local time and weekend coverage are available as custom options.
Without weekend coverage, non-urgent requests and true emergencies both sit until Monday morning.
Prospective tenants calling about a vacancy will often lease the next available unit they can actually reach someone about.
Not every after-hours call is a burst pipe. You need a clear line between what needs a call-out and what can wait.
Every receptionist is trained on your services, pricing ranges, and scheduling rules before the first call ever comes in.
Example call, for demonstration purposes.
Requests are logged and classified by urgency, with true emergencies routed to your on-call maintenance line immediately.
Prospective tenants get their questions answered and tours scheduled without waiting for a callback.
With evening (until 10pm your local time) and weekend coverage added to your plan, tenant calls get picked up outside office hours, with a clean summary waiting in your inbox Monday morning.
We'll build your call script around your services and service area, and have you live within a week.
