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What's included

Everything a front desk does, built for the phone

Live call answering

Every call greeted by name, in your business's voice, in three rings or less, during your plan hours. Evening coverage until 10pm your local time and weekend coverage are available as custom options.

Appointment booking

Your receptionist books directly into Google Calendar, Outlook, or your scheduling software, in real time, with no double-booking.

Lead capture & qualification

We ask the questions you'd ask (service needed, property type, budget, timeline) and pass only real leads to your team.

Warm call transfers

Urgent calls get transferred live to the right person on your team, with context, instead of a cold "please hold."

Message & call summaries

Every call is logged and summarized by text or email the moment it ends, so nothing sits in a voicemail inbox.

Bilingual support

Need to serve Spanish-speaking callers? Bilingual English and Spanish support is available on request.

What your callers experience

Answered like an employee, not a script

We build a custom knowledge base for your business (services, pricing ranges, service area, and scheduling rules) so your receptionist can answer real questions instead of just taking a message.

  • Custom greeting and call flow for your business
  • Real-time access to your calendar and availability
  • Escalation rules for emergencies and VIP clients

Example call, for demonstration purposes.

Example call
00:41
RS
Rachel S., Pro Assist receptionist
Answering for Cornerstone Realty Group
Caller: Is the Maple Street listing still available for a showing this weekend?
Rachel: It is. I have Saturday at 11am or 2pm open with Agent Diaz. Which works better?
  • Contact captured
  • Showing scheduled
  • CRM updated
Showing booked
Virtual receptionist vs. the alternatives

Front-desk coverage without the front-desk overhead

In-house receptionist

Salary, benefits, training, and coverage gaps during sick days, lunch breaks, and turnover.

$3,200+ / month

Pro Assist virtual receptionist

One trained receptionist dedicated to your business during your plan hours, with evening (until 10pm your local time) and weekend coverage available as custom options. No benefits, no turnover.

From $999 / month

Voicemail or no answer

Free, and the most expensive option of all: most callers won't leave a message or call back.

Lost revenue
$999
starting monthly rate
1 week
target time to go live
10pm
evenings, your local time, plus weekends (custom options)
3-mo
initial commitment, then month-to-month

See what a fully staffed front desk sounds like.

Get started with Pro Assist's virtual receptionist service. Most clients are live within a week.