Never Miss an Opportunity Because You Missed a Call
Pro Assist gives your business a dedicated virtual receptionist who answers every call, captures leads, and books appointments, so nothing falls through the cracks.
Professional. Reliable. Dedicated to your business.
Example call, see how a Pro Assist receptionist could handle a typical customer inquiry.
- Contact captured
- Marked as urgent request
- CRM updated
Your Next Customer Could Be Calling Right Now
When you're on a job, meeting with a client, helping another customer, or simply unavailable, unanswered calls can turn into missed opportunities.
the work.
We'll handle
the calls.
Missed Calls
Potential customers may call the next business instead.
Interrupted Work
Constant calls can pull you away from the work that actually grows your business.
Poor Customer Experience
Voicemail and long response times can make your business feel unavailable.
More Than Just Answering the Phone
Your own dedicated receptionist
One trained person assigned to your business, who answers as part of your team and keeps working on follow-ups and admin tasks between calls. Bilingual English and Spanish support is available on request.
Message-taking
Accurate messages delivered directly to your inbox.
Emergency escalation
Urgent calls reach the right person on your team, based on rules you set.
Call screening & routing
Filter unwanted calls and connect callers to the right team.
Basic Q&A
We answer everyday questions using your business information.
Evenings & weekends
Standard plans cover your scheduled 4 or 8 hours each business day. Evening coverage until 10pm your local time and weekend coverage can be added.
Call reporting
Understand call activity with clear weekly performance reports.
More Than an Answering Service
Get the personalized call handling of an in-house receptionist without the overhead of recruiting, training, and managing another employee.
| Feature | In-House Receptionist |
Traditional Answering Service |
Pro Assist |
|---|---|---|---|
| Dedicated to your business | In-HouseYes | Answering ServiceOften shared | Pro AssistDedicated receptionist |
| Personalized call handling | In-HouseYes | Answering ServiceUsually script-based | Pro AssistBuilt around your business |
| After-hours coverage | In-HouseRequires additional staffing | Answering ServiceAvailable | Pro AssistAvailable as a custom option |
| Call screening & routing | In-HouseYes | Answering ServiceVaries | Pro AssistIncluded |
| Message-taking | In-HouseYes | Answering ServiceIncluded | Pro AssistIncluded |
| Basic customer Q&A | In-HouseYes | Answering ServiceLimited / varies | Pro AssistBased on your business playbook |
| Emergency escalation | In-HouseRequires internal process | Answering ServiceVaries | Pro AssistCustom escalation rules |
| Weekly call reporting | In-HouseManual / internal | Answering ServiceVaries | Pro AssistIncluded |
| Recruiting & hiring | In-HouseManaged by you | Answering ServiceNot required | Pro AssistManaged by Pro Assist |
| Training | In-HouseManaged by you | Answering ServiceGeneric scripts | Pro AssistShared: we train, you share your processes |
| Sick days & time off | In-HousePaid by you | Answering ServiceNot applicable | Pro AssistPaid by Pro Assist |
| Employee payroll administration | In-HouseManaged by you | Answering ServiceNot applicable | Pro AssistNot required for receptionist service |
| Monthly cost structure | In-HouseSalary + employment overhead | Answering ServiceOften usage/minute based | Pro AssistPredictable monthly plan |
Ready for a Receptionist Built Around Your Business?
Choose the coverage that fits your business and let Pro Assist handle the calls while your team focuses on the work.
Your Front Desk Without the Front Desk
Tell Us About Your Business
We learn your services, customers, call types, scheduling process, FAQs, and priorities.
We Build Your Workflow
We configure scripts, routing instructions, escalation rules, scheduling procedures, and account-specific guidance.
Your Receptionist Gets Ready
Your receptionist is prepared around your business and workflows before handling customer interactions.
You Go Live
Calls, leads, messages, appointments, and other assigned tasks are handled according to your service plan.
Not Just an Answering Service. An Extension of Your Business.
Your customers shouldn't feel like they reached a generic call center. Pro Assist receptionists follow your business processes, represent your brand, and help callers get where they need to go.
Customized Call Handling
Your greeting, your instructions, your workflow.
Human Conversations
Professional receptionists who communicate naturally with your callers.
Built Around Your Business
From lead capture to appointment scheduling, your reception service is configured around how you operate.
Flexible Support
Scale your reception support as your business grows.
Reception Support Built for the Way You Work
Home Services
Keep answering new customer calls while your team stays focused on the job.
Explore Home Services →
Contractors
Capture inquiries and schedule opportunities while you're on-site.
Explore Contractors →
Real Estate
Help manage property inquiries, leads, appointments, and incoming calls.
Explore Real Estate →
Property Management
Organize tenant, maintenance, prospect, vendor, and owner calls more efficiently.
Explore Property Management →Stay Focused on Your Business. We'll Help Handle the Calls.
Whether the caller is a new lead, an existing customer, or someone who simply needs information, Pro Assist helps make sure the call reaches the right next step.
Built for Small and Growing Businesses
Hiring a full-time receptionist isn't always the right solution. Pro Assist gives growing businesses professional call support without requiring someone to sit behind a front desk all day.
Explore the Dedicated Virtual Assistant- Growing call volume
- Busy owners and teams
- Businesses working in the field
- Companies that want a more professional phone experience
Built Around Your Customer Experience
Every business handles calls differently. That's why Pro Assist builds your reception process around your priorities, customers, and workflows.