No new hardware and no long onboarding calls, just a VoIP phone system or softphone your receptionist can log into. Here's exactly what happens between the moment you sign up and the moment your first call gets answered.
Your dedicated receptionist answers calls directly inside your business phone system, so you'll need a VoIP phone system or softphone. Set up a user or extension for your receptionist, and they log in to answer calls on your existing business number.
A short onboarding form covers your hours, services, pricing ranges, service area, and how you want different types of calls handled: bookings, emergencies, billing questions, and everything in between.
Your dedicated onboarding specialist builds a custom greeting, call flow, and booking rules, then connects your calendar (Google Calendar, Outlook, or most scheduling software) so your receptionist can see real-time availability.
We run a live test call with you before going live, so you can hear exactly how your business will be represented and request changes on the spot.
Flip the switch and every call starts getting answered in your business's name. You'll get a text or email summary after every call from day one.
Update your script, hours, or booking rules anytime through your dashboard or with a quick note to your account manager, and changes go live same-day.
A receptionist greets the caller using your custom script, within three rings.
Booked into your calendar, answered directly, or transferred live based on your rules.
You get a text or email summary of the call within seconds of it ending.
Every call rolls into your weekly report, so you can see volume and outcomes over time.
No. Your number stays on your own VoIP phone system or softphone, and your dedicated receptionist logs in to answer calls during your plan hours. Coverage outside those hours, such as evenings until 10pm your local time and weekends, is available as a custom option.
Script updates, new hours, and booking rule changes are handled by your account manager and typically go live the same day you request them.
Google Calendar and Outlook are supported out of the box, along with most major field-service and scheduling platforms. Ask us about your specific tool during setup.
Dedicated plans begin with an initial 3-month commitment while we allocate, onboard, and train your receptionist. After that, service continues month-to-month.
